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SERVICE

SERVICE

What do you receive when you buy our equipment?
ONE YEAR MANUFACTURER’S WARRANTY
  • Our technical expert will arrive in any place in the world.
  • Spare parts are available and can be shipped from storages in Milan and Saint-Petersburg.
  • Spare part sets necessary to perform maintenance can be provided within the SPARE PART KIT program (minimal, standard and maximal).
TECHNICAL SUPPORT
  • Our English speaking technical experts ready to answer you by phone, e-mail or various messengers (WhatsApp, Viber and Skype)
  • Solving of problems by remote connection to the equipment
  • 24/7 maintenance services
  • Online consultations with photo and video instructions
COMMISSIONING SUPERVISION SERVICES
  • Installation, setup and personnel training at your premises during two days
  • Briefing of safe operation and maintenance of the equipment
  • Equipment operation manuals in English
POST-WARRANTY SERVICES
  • Free remote technical support is provided during the whole service life of the equipment
  • After the warranty period, we offer maintenance, repair and revamp services and provide any spare parts. Out experts can visit your premises